Masthead header

Frequently Asked Questions

Will the bottle be shipped back to me?

  • Due to shipping regulations, wine bottles can not be mailed back to you. If you would like to schedule a direct pick-up, your bottle will be available for 30 days.

Can I use the photos for other marketing materials?

  • Yes. Each bottle image comes with a lifetime full-use release, meaning you may use these photos for additional marketing purposes.

Do I need to send more than one bottle of each wine?

  • While damage may occur during shipping, it is not necessary to submit a backup bottle if you reviewed the bottle guidelines and have chosen an appropriate bottle (with no damages or defects to the glass or label).

What is the typical turnaround time? Can you accommodate immediate deadlines?

  • In most cases, finished files will be ready within 1-2 weeks of delivery. If you have a deadline and need your images sooner, processing may be expedited for an additional charge.

Do I receive the files as a download, or are they sent on a disk?

  • In most cases, clients choose to have their finished files uploaded to a secure site for immediate download. If you prefer, files may be mailed to you on a DVD at no additional cost. Once you receive your files, it is recommended that you save a backup copy in a secure location.